From the magic of Cross Channel Management into Omni Channel Commerce

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Is your OMS powerful enough?

Rather than undertaking the extremely complex attempt to convert the online shop, the logistics or ERP system, the customer care or store solution into an OMS, implementing a professional Order Management System is often the more cost-effective and simple option. With its modular approach and service oriented architecture (SOA), the OMS can be integrated as needed to other systems such as call center solutions or price and promotion engines, allowing all data and business logic to be used via web services. As well as relevant customer data, the OMS also holds the business logic needed for order splitting, routing and returns processing. Central data storage and analysis is possible and – building on this – business process optimization. This leads to better customer service both in call centers and in-store as well as more efficient goods management across stores and warehouses. With a call-center module, an in-store module to integrate POS systems, a price and promotions module as well as a drop-shipping module, an OMS is the technological basis for modern cross-channel commerce.

To see how the integration of bricks and mortar shops, online shops, shopping apps, loyalty programs, customer relationship management, marketing and customer service works, have a look for this video.

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