Matthias Weber in conversation with Marc Drögsler, CTO at inovoo GmbH, about ERP 2018.
Interview with Marc Drögsler, CTO at inovoo GmbH, about ERP 2018
Topic 1: Intelligent and autonomous enterprise software (AI, machine learning)
Question: To what extent will business software be able to make intelligent and autonomous decisions by 2018?
Depending on the application, simple processes such as customer onboarding, decision making, e.g. paying invoices having an order reference and the amount smaller “x”, fullfillment processes like “welcome packages” etc. are completely taken over by KI’s in 2018. The penetration of the market towards AI from the ERP point of view will lead to information being available more quickly in the right places and on a large scale. The resulting broader data base will make decisions easier and more trainable, enabling decision-making or autonomous decisions to be taken in more and more complex processes.